Why Do My Images Uploaded in Shutterfly Have Jc Penny Logo
Ofttimes Asked Questions
Help and FAQs - Portrait Studio
Business Sessions
Who do I contact to fix a corporate business concern program or buy pre-paid business certificates?
Practise you lot have a company or team in need of a consistent photographic await and feel? Email businessphotos@lifetouch.com. For more data about business offerings, click here.
What is your electric current business photography offer?
Click here to view our current business photography offer.
How will I receive my digital images?
Purchased digital images will be available on Shutterfly within 48 hours. If yous only purchased a few digital images, and then your remaining anthology will be bachelor on our Lifetouch Shop for 90 days.
Am I able to use my images on my social media accounts, concern cards, etc.?
All of our High-resolution digital image files incorporate a copyright release, allowing you to use your photos online as you cull to do so.
Text Message Information
Where practise I sign upwards for text messages and offers?
Become exclusive text offers sent directly to your telephone and redeem them at the register. Sign upwards today on our website.
Online Images on the Lifetouch Shop
Where practise I locate my session code on the Lifetouch Shop?
Your session code for the Lifetouch Shop can exist found in your emailed guild summary.
I resent my countersign but it is non working
You should receive a password reset link inside a few minutes of selecting the 'Forgot Countersign' option. If y'all do not receive this link, delight contact Customer Care Department at jcpportraits.com/contact-us
I didn't receive the email to view my images?
You lot can withal log in and view your images. On the log in screen, enter your Session Code that tin can be constitute on your Order Particular and your last name. If you would like the email to exist resent to you, please contact Customer Care Department at jcpportraits.com/contact-us
How do I view the rest of my images online?
Whatever digital images non purchased in studio will exist on the Lifetouch Shop for 90 days. If y'all supplied an e-mail address at the time of your session, you lot will receive a link on your studio paperwork, besides as an e-mail containing a link to view your gallery online.
How exercise I share my anthology?
All images are on the Lifetouch Shop practise not have a share option. You lot tin purchase your loftier-res digital album in the Shop where they will be available in your Shutterfly account. From there yous can view, download and share your images.
How do I download images in my online business relationship?
There is no download capability in the Lifetouch Shop. You can, however, buy your high-res digital anthology(s) in the Lifetouch Shop where they will exist bachelor in your Shutterfly business relationship. From there you tin view, download and share your images.
If you need assistance with your Shutterfly business relationship, please contact Shutterfly's Customer Care for assistance.
Can I view and gild my images on my cell telephone?
Yeah, yous tin can admission our Lifetouch Store to view and order images from a cell phone or tablet.
Am I able to gild the balance of my images online?
Yes. View and order digital images on our Lifetouch Shop to be preserved and downloaded on Shutterfly.
Pricing & Marketing Offers
Where can I detect current offers?
Visit our offers page for our current in studio offers.
How much is a session fee?
Session fee varies by location. All session fees are waived for Perks Club members.
How much is a pet session?
A pet session is the same as whatsoever other session. Session fee varies by location simply are free for Perks Club Members. Yous can redeem coupons at your pet session.
Practice you offer photo collections?
We offer a multifariousness of collections. At your session we will assist you lot with ordering and help you lot select the all-time collection to meet your photography needs.
Do yous offer a Armed services Discount?
As a cheers for those who have served our country, we do offer a armed forces disbelieve. Click here to view our current Military machine Offer. Delight bring in your Military machine ID with you to your session.
Exercise you have a birthday program?
To receive a special Altogether offer, sign upwardly here.
Am I able to use more than than one offering during my session?
Our current policy allows only one offering per family unit per day. Terms and conditions use. A team fellow member will assist you in determining which offer is the best deal for you lot.
Website Problems/Questions
Where can I find coupon offers?
If you lot visit our website and select Offers from the pinnacle of the page, you will be able to view all of our current promotions for in studio offers.
I am having problems ordering on the Lifetouch Online Store. Who tin can I call for aid?
Our Customer Care Section is available to assist you with your online creations and orders. Please contact Customer Care Department at jcpportraits.com/contact-us.
Tin I schedule an date online?
Yes, you can book appointments online here or past contacting your local studio.
Am I able to change the text size on my browser?
It's possible that the text size on your browser is set at a low size. For Internet Explorer, under the View menu, select "Text Size" and try one of the larger font sizes. For the Mac browser, Safari, go to View menu and select "Make Text Bigger". Other browsers may require dissimilar steps.
Studio Orders or Online Reorder Questions
What should I do if there is a trouble with my online lodge?
What should I exercise if my online reorder hasn't arrived by the promise date?
Achieve out to our Client Intendance Department by chat once you log into your account or contact Customer Care Department at jcpportraits.com/contact-us and nosotros can get that taken care of for you.
How will I know if my order is prepare for pick upwardly at the studio?
In efforts to reduce the amount of traffic in our studios due to Covid-19, all orders will exist shipped to homes at a $5 apartment fee for standard shipping.
How long does it accept to become my online gild?
Aircraft time for remakes in the Online Shop are approximately 2-three weeks. Our carriers are experiencing extremely high shipping volumes. We cannot guarantee delivery dates, only we recommend choosing Expedited or Rush Aircraft for time-sensitive orders.
How exercise I place a reorder?
To place a reorder, this must be washed within 90 days of the session. You can visit the studio where the pictures were originally taken and work with a team member. If your album is on our Lifetouch Shop and so visit your account, select the 'Orders' tab, then select 'Order More than' to add the previously purchased items directly to you shopping cart.
Do you deport products other than merely photo sheets?
In studio nosotros offer canvas prints in a diversity of sizes, greeting/proclamation cards and digital products. One time you order digital images, they will be available in your Shutterfly business relationship where you can and then build and customize products from their selections.
Am I able to use a studio offer for an online social club?
Studio offers are not valid for online orders.
Am I able to modify or cancel my social club?
Studio orders
To change or cancel your order, delight contact your local portrait studio.
Notation: CD or Digital Album orders cannot be refunded afterward they have been picked-up by the Customer or one time the email has been sent.
Lifetouch Shop orders
To change or cancel your online order, contact our Customer Care Department at 1-800-597-6453. All returns and exchanges must exist completed inside 60 days of purchase.
Annotation: CD orders cannot be refunded one time they have been shipped.
Perks Club Membership Questions
What should I do if I misplace my Perks Club bill of fare?
If you have misplaced your Perks Club card, delight visit the studio where the membership was purchased. They will have record of your membership and any benefits redeemed. Y'all may as well contact our Customer Care Department at jcpportraits.com/contact-us and they volition be able to help y'all with any farther questions regarding your membership.
What is a Perks Club card?
Perks Club is a two-year membership savings card for $39.99. Perk membership cards are merely bachelor in studio for purchase. Click hither for details.
Can I share my Perks Club membership with others?
Your family members may visit the studio with you and accept their session fees waived, but the original Perks Lodge Membership owner must make the appointment under their name, exist nowadays at the session, and pay for the society. They do non take to exist in the session.
Full general Studio Questions
What should I practise if I haven't received my emailed order summary?
You lot may call your local studio and asking for them to resend the order information to you, or you may contact our Customer Intendance Department at jcpportraits.com/contact-us and request a new email.
What is your service animal policy?
Service animals are welcome in all studios whatsoever time or twenty-four hours of the week. Sessions with service animals can be booked online or over the telephone and our pet waiver is not necessary.
What is your refund policy?
We want yous to absolutely love your photos; that'due south why we have a 100% Customer Satisfaction guarantee. If for whatsoever reason you are not happy with your photos we volition exchange them for sheets of a different pose, completely retake the session, or issue a refund to orders accompanied by a receipt dated inside lx days of purchase. Whatever returned or exchanged product accompanied past a receipt dated inside 60 days of buy will be refunded at the original buy price, plus applicable sales tax, in the original payment method. We are unable to provide a refund to requests placed after 60 days from the date of purchase. This policy excludes CDs or Digital Images, which are non-refundable in one case they get out the portrait studio.
What is your privacy policy?
What is JCPenney Portraits doing to ensure a make clean and safe surroundings?
At JCPenney Portraits by Lifetouch, nosotros are committed to capturing your special moments. We want to assure you that nosotros are doing everything in our power to follow through on this commitment by practicing CDC guidelines in our studios. We are happy to share that our studios are open with guidance from the latest state and local orders. Bank check here for your nearest studio hours and to schedule your side by side session.
To ensure the safety of you, our team, and other customers, nosotros accept implemented the following safety protocols at all JCPenney Portrait studio locations:
i. Cleaning: Enhanced southanitization of the camera room, props, and viewing stations.
2. Mask Policy: Customers and employees are required to follow current mask guidance equally your location transitions betwixt Depression, Medium and High Community Levels – or every bit government mandates modify. If you are unsure of your county's Customs Level, please visit the CDC'due south website or call your local studio. Customers may request photographers and/or Characters to wear masks during their session. Customers may also remove their masks when being photographed.
3. Photographic camera Room: Due to capacity and prophylactic concerns, we are unable to accommodate groups larger than 12 people to ensure rubber social distancing. Photographers and Characters must request and receive permission to approach, contact, and pose the customer. Photographers and Characters are also required to sanitize their hands earlier and after coming with and/or posing each customer.
4. Mail service Session: In efforts to reduce the amount of traffic in our studios, all orders will be shipped to home at a $7.50 flat fee for standard shipping.
v. Soft Props: For newborn and baby sessions, we encourage you to bring in your own blankets and wraps to personalize your session.
Note: JCPenney is limiting the number of customers allowed in their store at one time, however, all scheduled studio appointments will move to the front of the line. Delight inform the employee at the door that y'all're here for your photography appointment.
We look forward to welcoming you dorsum to our studios!
What is a session fee?
A session fee is a per subject area charge for everyone who is being photographed in your session. Session fee varies by location just are free for Perks Social club members.
What are your studio hours?
Our studio hours vary based upon location. Delight contact your local studio for their exact hours. Click here to find the studio nearest you.
How many pictures volition y'all take?
We typically have between 15-20 different poses, and and then raise those poses to create a variety of additional pictures for you to cull from.
How many people can be photographed in one session?
Due to capacity and condom concerns, we are unable to adjust groups larger than nine people to ensure prophylactic social distancing. We appreciate your understanding and cooperation during these times of doubtfulness. For session tips and tricks, click hither.
How long does it take to get my order back from the studio?
Subsequently placing an order at the studio, your product will arrive at your domicile within ii-three weeks. Specialty products may take longer. Y'all will receive an email receipt which will include your order summary.
Covid-19 Aircraft Update:
Our carriers are experiencing extremely high shipping
volumes. Nosotros cannot guarantee delivery dates at this fourth dimension.
How do I schedule a session?
To schedule a session, click hither to book online or delight phone call your local studio.
How exercise I contact my local studio?
Enter your Zilch code into our studio locator to detect details for the studio nearest you.
Do you photograph pets?
All of our studios let for pet sessions. Currently we are unable to book pet sessions online, please call your local studio to book. To speed upwardly the process on the mean solar day of your session, fill out this pet waiver and bring it with you lot to your session. Click here for some session tips and tricks.
Do y'all offer props to apply during a session?
As part of our enhanced cleaning and safety protocols, all studio locations are discontinuing the use of soft, porous studio props. This includes items like blankets, swaddles, stuffed animals, fairy wings, dresses, accessories, etc. We volition proceed to provide props made from difficult, non-porous materials, including chalkboard signs, stand props, ornaments, wooden snowflakes, etc.. Customers are required to bring their own baby wrap or blanket to photograph newborns or not-sitters. Props vary by location, then please contact your local studio to see if they have what you lot are looking for. We encourage our customers to bring their own props to personalize their session. For more data and prop inspiration, please click hither.
Do you have a loyalty program?
Yes. If you purchase a Perks Club Membership, we will waive session fees for anybody in your sitting. You are also entitled to benefits on studio portrait purchases. Visit our Perks Club Membership folio for more than information.
Exercise you accept walk-in sessions?
Our studios do not require appointments; however, nosotros highly recommend scheduling a session in advance, especially during our busy holiday flavor. To schedule a session, click here to book online, or phone call your local studio. You lot may also telephone call your local studio to ask well-nigh look time.
Do JCPenney Portraits studios require customers to wear masks?
Customers and employees are required to follow current mask guidance as your location transitions betwixt Low, Medium and Loftier Community Levels – or as government mandates change. If you are unsure of your canton'southward Community Level, delight visit the CDC's website or call your local studio. Customers may request photographers and/or Characters to habiliment masks during their session. Customers may too remove their masks when being photographed.
Do I accept to make an engagement for a photograph session?
We do non require an appointment. However we recommend that yous brand an date--specially during busy holiday seasons. To brand an date, telephone call the studio nearest you.
Can I utilize an offering for a pet session?
Yes. Any offer tin can be used for a pet session. To view our electric current list of offers, please click here. There is no extra fee for a pet session; however, a pet volition exist treated like any other field of study, session fees utilise.
Tin can I schedule a same day session?
Please call your local studio to schedule a aforementioned day appointment. Click here to find the studio nearest you.
Are session fees charged for animals during pet events?
Yes, a pet volition be treated like whatever other subject. They count as ane session fee unless the customer'due south offer waives the sitting fee, or the client is a Perks Club fellow member.
Am I able to schedule more than i session per twenty-four hours?
Our appointment guidelines but allow one engagement per family, per day.
Am I able to do an outfit modify?
We do our all-time to accommodate any outfit changes. Please contact the studio to talk with a photographer virtually whatever outfit changes prior to your session.
Digital Images Questions and Problems
What is the resolution of the digital and CD images?
All digital and CD images are high resolution and include a copyright release. Images are 2400x3000 pixels, with 300 DPI. Digital images print all-time in an 8"x10" format.
What if I didn't go the digital delivery electronic mail?
If you didn't get an email from your studio inviting you to download your digital images from Shutterfly, you can start the claiming process hither. Just enter the email address that you used to make your purchase on and follow the instructions to access your digital images on Shutterfly.
What digital options are bachelor?
We accept three different types of digital options. Our Digital Album offers all of the images from your session. Nosotros too offer a 2-3 digital image pick, likewise every bit a single digital image depending on your needs.
If yous purchase digital images, yous volition receive an email notification from Lifetouch + Shutterfly within 24-48 hours that will allow you to claim and view your images. Purchased images will be conveniently added to your Shutterfly business relationship. Don't have a Shutterfly account? No trouble, sign up onShutterfly.com.
You also have the option to add together-on a concrete CD to your digital lodge for an additional fee. Learn more than virtually Digital Anthology upgrades.
I purchased digital images and am having problems downloading the images.
All purchased digital images tin can exist found on your Shutterfly account. Please contact Shutterfly's Customer Care for aid.
How will my digital paradigm club be delivered?
Purchased digital images will be conveniently added to your Shutterfly account within 48 hours. Y'all volition receive an electronic mail from JCPenney Portraits by Lifetouch when they are ready on Shutterfly.Don't have a Shutterfly business relationship? No problem, sign upwards onShutterfly.com.
If digital images are not purchased in studio, then your anthology will be available in our Lifetouch Shop for 90 days.
Can I resize my digital and CD images?
Yes, both digital and CD images can exist resized one time downloaded from Shutterfly to fit your needs.
Can I purchase my images digitally?
Y'all tin can buy a digital album in-studio, later your session, which allows you lot to download your images from Shutterfly. Y'all will receive an e-mail from JCPenney Portraits by Lifetouch when your images are bachelor on Shutterfly. This digital album will include the images captured during your session. Any enhancements made at the studio to your pictures will non be included unless you purchase a digital album upgrade. Yous may purchase a CD for an additional fee. Delight see your local studio for pricing.
Are my digital images or CD refundable?
Digital images are non-refundable.
Copyright License
What is a copyright license and why practice I need one?
Professional photos are copyright protected.
All of our High-resolution digital images and CDs contain a copyright license, allowing you to use your photos online or have your photos printed anywhere. We suggest you lot print the license from the file or the CD, fill it out and accept it with yous when you lot are going to take pictures printed.
We can offer a copyright license for buy if you did not purchase digital images.
Nosotros offering copyright licenses for photos that no longer have images available. In the event that you have an old printed photograph, there is a $ix.99 fee per epitome. Please contact our Customer Care Department at jcpportraits.com/contact-us to obtain a license.
Do my digital images or CD incorporate a copyright license/Where do I notice information technology?
All of our High-resolution digital image files and CDs contain a copyright license, which allows you to utilize your photos online or have your photos printed anywhere. We propose you print the license from the file or the CD, make full it out and take it with y'all when you lot are going to accept pictures printed at another company.
Tin I get a copyright license for pictures I just had taken?
All professional photos are copyright protected. If we have your anthology available, we tin can offer you a total digital album for purchase that includes the copyright license.
General Outdoor Photography Questions
What are your Outdoor Photography packages and pricing?
Click here to view our pricing options for Outdoor Photography.
Is the session fee refundable?
No, the session fee is non-refundable and is forfeited if the session is not kept or rescheduled with less than 24 hours' discover.
How do I prepare for my Outdoor Photography session?
Click hither for some tips and tricks to prepare for your session.
How do I book my Outdoor Photography appointment?
You tin can volume your outdoor photography appointment online, by calling participating studios or past contacting our Customer Care Department at jcpportraits.com/contact-united states.
Can I reschedule my Outdoor Photography appointment?
You can reschedule your engagement but requests for session rescheduling received at least 24 hours prior to reserved time will be honored on an as-bachelor ground. Your session fee is forfeited if the session is not kept or rescheduled with less than 24 hours' discover.
© 2022 Shutterfly Lifetouch, LLC, dba JCPenney Portraits past Lifetouch. All Rights Reserved.
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Source: https://www.jcpportraits.com/faq
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